Mark Wood’s Resume
Download the .doc version Mark here
Experience:
Computer Print Operator – Jan 10 to Present
The Empire Life Financial Group, 259 King St East, Kingston, ON
- Worked on the mainframe submitting applications to produce output for testing regions and for production regions
- Applied Windows updates using WSUS to multiple production and test server
- Restored files for users from back-up tapes
- Edited and resubmitted failed COBOL/JCL jobs
- Balanced working on both the mainframe and printing several thousand reports a day in two different areas and still maintaining the service level agreements for the Business Area.
Casual IT Support (4 week contract) – July 09 to Aug 09
Correctional Service Canada Regional Headquarters, 440 King St W, Morton House, Kingston, ON
- Ghost imaging of new and used computers for deployment
- Clearing of sensitive data from old computer
- Repairing broken printers
- Setting up and deploying network printers
- Setting up an administrator box with remote access for use when off site
- Completed problem tickets and reported on the solution used to resolve the issue
- Installed several different applications on new and implemented computers
Programmer/Analyst – May 07 to Jan 09
Ministry of Health and Long Term Care, 49 Place D’Armes, Kingston, ON
- Lead programmer for several projects using the WebFOCUS platform.
- Updated and wrote Architectural, Design, Technical and Run Documentation.
- Created Install Package using InstallShield which were deployed to users PCs.
- Completed system testing for all programs
- Fixed problem logs when there were issues during the testing phase.
- Provided Mentoring to the St. Lawrence College Student on the WebFOCUS software.
- Worked with the System Testing Service team on the testing of the programs in transition.
- Worked on a team of 4-5 people, including consultants.
- Attended status and reporting meetings and provided input on whether the team would hit the dead line or be finished early.
- Production Support –
- Completed Emergency fixes when the Report Server failed
- Scheduled Daily, Weekly, Monthly and Yearly jobs using WebFOCUS’s ReportCaster software.
- Frequent user contact about issues with reports.
- Investigated incidents and reported on timeline for a solution.
PC Repair Technician – Jan 06 to Apr 06
Kingston Computer Planet, Kingston, ON
- Diagnosed many different hardware and software problems using different software tools.
- Built numerous systems from the ground up, including installing of an operating system and other applications.
- Upgraded many old computers to newer systems while still using parts from the old machine.
Customer Service Representative – Sept 03 to Aug 04
Startek, Kingston, ON
- Polite and efficient handling of customers and dealers during the activation of their new cell phone in a high volume environment.
- Transferred customers politely to the correct department in order to make sure they got where they were looking for.
- Achieved 9th over all out of 300+ employees on call handling and resolution
Education:
Computer Programming Analyst Diploma with Distinctions – Apr 08
St. Lawrence College, Kingston, ON
- COBOL, JCL, CICS
- Visual Basic .Net, C++
- JAVA using Rapid Application Developer
- SQL (using MySQL)
- EnterpriseWeb Development
- System Design and Analysis
Computer Networking & Technical Support Diploma with Distinctions – Apr 06
St. Lawrence College, Kingston, ON
- Advanced PC Hardware and Software
- Windows XP Pro, 2000 Server
- Linux OS and Servers
- Network analysis
- Perl Scripting
Private Pilots License – Aug 03
Moncton Flight College, Moncton, NB
- Received a Scholarship through Air Cadets to attend theFlightCollegeto receive my private pilot license.
Awards/Positions:
Director, Student Association
St. Lawrence College School of Computer and Engineering Technology & School of Skilled Trades and Tourism
President, Sub Student Government of the Student Association
St. Lawrence College Information Systems Student Council
